Evaluation and Monitoring

Counselling services are the most commonly accessed Employee Assistance Programs (EAPs) service and can include anything from career counselling and coaching, to clinical treatment for anxiety, depression and stress disorders. While this evaluation framework is focused on EAP counselling services, it could be applied more broadly.

Organisations can use this framework to drive quality improvement initiatives and evidence-based decision-making that helps ensure EAP services are fit-for-purpose, responsive, and adaptive to the changing needs of employers, workers, supervisors, and managers.

• Monitoring and Evaluation Framework for EAP counselling services
• Taking the Mystery out of ROI Document
• Evaluation Standard Document
• EAP effectiveness presentation
• Workplace Outcome Suite